Privacy policy

This Website with the URL of themeshnest.com (“Website/Site”) is operated by BKP Metal Concepts (“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws relating to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

a. We collect your personal information in order to provide and continually improve our products and services.

b. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

c. All partner firms and any third parties working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access or process sensitive personal information held by us without first entering into a confidentiality agreement.

1. Consent

1.1 By using our Website and providing your personal information, you consent to the collection, storage, and use of such information in accordance with this Policy.

1.2 Personal data will be retained for as long as required to fulfill the purposes outlined here, or as required by applicable law. Non-personal information may be retained indefinitely.

2. Information We Collect & How We Use It

• 2.1 Personal Information: Name, email ID, phone number, shipping/billing address.
  Purpose: Order processing, delivery, customer communication, fraud prevention.
• 2.2 Payment Information: We do not store your card details. Payments are processed securely through third-party gateways (e.g., Razorpay). We only receive payment status, mode, and bank name.
  Purpose: To confirm payments and process refunds if needed.
• 2.3 Website & Network Data: IP address, browser details, device type, and location.
  Purpose: Analytics, security, and improving website performance.
• 2.4 Communication Records: Emails, customer support messages, or WhatsApp interactions.
  Purpose: Training, service improvement, and fraud prevention.
• 2.5 Social Media Data: Customer reviews, posts, or tags on platforms like Instagram/Facebook.
  Purpose: Marketing, engagement, and brand communication.
• 2.6 Other Sources: We may use publicly available or third-party data to better identify potential customers and personalize offers.

3. Data Access & Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or misuse. Access is limited to authorized employees, service providers, and partners who require it to perform their duties.

4. Data Sharing

We do not sell or rent your personal information. We may share limited information with trusted third parties such as logistics providers, marketing platforms (Google/Facebook), and IT service partners, solely to deliver services to you. Data may be shared with government or regulatory authorities if legally required.

5. Your Rights

• Opt-Out: You may unsubscribe from promotional emails and messages at any time by contacting us at hello@themeshnest.com
• Data Deletion: You can request deletion of your account or personal data by emailing us at hello@themeshnest.com
•  Please note this may affect your access to certain features or services.
• Updates: You are responsible for keeping your information accurate and current.

6. Cookies & Tracking

Our Website uses cookies and tracking tools to:

• Improve load times and user experience.
• Analyze traffic and behavior for better service.
• Deliver personalized promotions.

You may disable cookies in your browser, but some Website features may not function properly.

7. External Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review those policies before engaging with such websites.

8. Force Majeure

We are not responsible for any loss, misuse, or unauthorized access to your information caused by circumstances beyond our control, including natural disasters, cyber-attacks, or network failures.

9. Review & Updates

We may update this Policy from time to time. Significant changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Policy regularly.

10. Grievance Officer

If you have any complaints, grievances, or concerns with respect to the Website or this Privacy Policy, please write to us at hello@themeshnest.com

11. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Uttar Pradesh, India.